Privacy and Security Policy

This policy covers how the Creollus Online Store treats personal information that we collect and receive from you (such as your name, address, email address, phone number, credit card, and any other information that is not otherwise publicly available) and the security of our website.

Confidentiality and Security

Creollus is a secure place to shop online. We operate the Creollus Online Store through Merchant Warehouse, which uses industry-standard SSL encryption to protect data transmissions. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form. Creollus does NOT retain sensitive authentication data subsequent to authorization, such as CVV2 data, PIN numbers and card validation codes. Account numbers are either masked, encrypted, or both. Employees of Creollus do not have access to credit card information. 

The Creollus store limits access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards to protect personal information about you.

Information Collection, Sharing, and Use Practices 

When you make a purchase through the Creollus online store, we will ask you for your name, billing and shipping addresses, email address, telephone number, and credit card information.

If you send us personal correspondence, such as emails or letters, we may collect such information. If your comments are a positive reflection on our business, products or services they may be shared with the press or made publicly available. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. 

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

Creollus may send you email communications on upcoming seminars, sustainability news, or special offers. You may opt out of receiving email communications at any time by following the unsubscribe instructions in any email received. 

When entering any of our contests or prize drawings, you provide your name, telephone number, email address and mailing address. If you win, we will notify you by phone or email and require you to complete an affidavit of eligibility prior to claiming your prize. When you enter a contest or drawing you are also included in our email communication list for upcoming seminars, sustainability news, and special offers. You may opt out of receiving email communications at any time by following the unsubscribe instructions in any email received.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. 

We do not rent, sell, or share personal information about you with other people or organizations except to provide products or services you've requested (such as site evaluations for solar/wind installations or energy audits) or when we have your permission, except as required by law.

Cookies

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.